Frequently Asked Questions

General

Where are you located?

We are located in Canberra, Australia but have clients all around Australia.

Do you do packages?

We certainly do. We can do Website & Digital Marketing packages or just packages for multiple Digital Marketing services. Contact us so we can discuss your needs in more detail.

I’ve got a problem, can you help me?

If it’s related to a web-site or digital marketing, most likely yes. Contact us so we can discuss in more detail.

Do you offer hosting?

Yes we can host your web site for you. All our hosting comes with a 99.9% uptime guarantee. Contact us to discuss your requirements.

What’s your hourly rate?

We don’t generally do “hourly rates”. We find, to give you the best service we either do per project for Web Design or a flat monthly rate for Digital Marketing.

Are there any hidden costs?

No. All costs are presented up front for all of our services. If you ask for something and it isn’t in the current scope, we will tell you and give you the option to include it for extra or leave it out.

Websites

How long does a website normally take?

As the saying goes “How long is a piece of string?” For something simple, we can go from concept to production in under 2 weeks, however that also depends on the client’s responsiveness to any questions that we may have. For larger more complex sites anything from a month to 3 months isn’t out of the ordinary.

What’s the on-going costs of a website?

For your web site, only two things. Hosting and domain registration.

I’ve already got a website but it needs updating, can you help?

We can. Please get in touch so we can work out what needs doing.

Do you write the content for my site for me?

We find that you are the person who knows your business and customers best, therefore we always recommend that the customer write their body text. We can help shape the message though.

Digital Marketing

How long does it take to see results with Digital Marketing?

With Pay Per Click (PPC) we can start generating quality traffic to your web-site within a couple of hours. After a few weeks we will have enough data to start optimising the campaigns. For SEO / Technical SEO and other non-PPC marketing activities, results can typically take 3-6 months to start seeing real benefits.

Can you promise me number 1 on Google / Bing / Yahoo?

Definitely not. The only company would could is the search engine itself (fortunately they don’t). If any other company promises a number one ranking, run. Even if they do achieve it, it will most likely be a short-term thing before the search engine penalises your site. Worst case you are black-listed.

I’ve already got some one doing my digital marketing for me, why should I choose BlocksAndPixels?

Are they doing a good job? If you’re not sure then we are happy to talk either over the phone or in person and see if we can help you.